Pemanfaatan Sistem Informasi Desa (SID) terhadap Peningkatan Pelayanan Publik di Desa Penyampak dan Desa Tebing

Abstract

This study aims to analyze the utilization of the Village Information System (SID) in improving public services in Penyampak Village and Tebing Village. The research employs a qualitative approach with a descriptive method. Data were collected through in-depth interviews, observations, and documentation involving village officials and community members. Data analysis was conducted using the interactive model of Miles and Huberman, including data reduction, data display, and conclusion drawing. The results indicate that the utilization of SID has a positive impact on improving public services, particularly in terms of service speed, administrative efficiency, and structured data management. Penyampak Village demonstrates a more optimal level of utilization compared to Tebing Village. However, the implementation of SID has not been fully optimized due to several constraints, such as limited human resources, inadequate technological infrastructure, and low digital literacy among the community. This study concludes that the utilization of SID has the potential to enhance the quality of public services at the village level, although its success is highly dependent on the readiness of village officials, infrastructure support, and community participation.