Analisis Pengaruh Pengalaman Kerja dan Budaya Organisasi terhadap Pengambilan Keputusan Manajerial di Rumah Sakit

Monica Pramana; Rinawati

doi:10.55606/jurimbik.v6i1.1783

Authors

Monica Pramana Universitas Adhirajasa Reswara Sanjaya
Rinawati Universitas Adhirajasa Reswara Sanjaya

DOI:

https://doi.org/10.55606/jurimbik.v6i1.1783

Keywords:

Decision-making, Work Experience, Organizational Culture, Hospital Management

Abstract

Decision-making is a critical managerial function in hospitals that determines operational success and the quality of healthcare services. This study aims to analyze the influence of work experience and organizational culture on managerial decision-making in hospital settings. An observational design with a descriptive-analytic approach was employed. The study involved hospital management staff who are directly engaged in the decision-making process. Data were collected using an open-ended questionnaire developed based on indicators of work experience and organizational culture. The findings indicate that greater work experience enhances an individual’s ability to evaluate alternatives and make effective decisions. Moreover, an organizational culture that promotes collaboration, open communication, and innovation plays an essential role in accelerating the decision-making process. In conclusion, work experience and organizational culture are key factors that significantly influence the quality of managerial decision-making in hospitals.

References

Blettner, D., Kotiloglu, S., & Lechler, T. G. (2023). Unfinished business: Integrating individual decision-makers’ experience and incentives to organizational performance feedback theory. Frontiers in Psychology, 14, 1166185. https://doi.org/10.3389/fpsyg.2023.1166185

Dewi, R., & Nugroho, A. (2021). Pengaruh pengalaman kerja terhadap kinerja dan pengambilan keputusan manajerial. Jurnal Manajemen dan Bisnis, 8(2), 145–156.

Hermawan, E. (2022). The effect of experience, skill and environment on decision making (literature review study). Dinasti International Journal of Management Science, 3(4), 752–761. https://doi.org/10.31933/dijms.v3i4.1296

Ilham, M. (2022). Peran pengalaman kerja dalam meningkatkan kinerja karyawan: Suatu tinjauan teoritis dan empiris. JMM Unram – Master of Management Journal, 11(1), 13–20. https://doi.org/10.29303/jmm.v11i1.695

Kim, W. C., & Mauborgne, R. (2022). Fair process in managerial decision-making: Enhancing organizational commitment. Management Review Quarterly, 72(3), 633–650.

Mahaputra, M. R. (2023). Hubungan kinerja manajerial terhadap pengalaman kerja dan gaya kepemimpinan. Jurnal Humaniora, Ekonomi Syariah dan Muamalah, 1(1), 44–55. https://doi.org/10.38035/jhesm.v1i1.6

Nugraha, R., & Muchtar, A. H. (2021). Peran budaya organisasi dalam membentuk perilaku dan kinerja pegawai. Jurnal Psikologi dan Manajemen, 8(2), 112–120.

Nugroho, B., & Putri, D. (2023). Organizational culture and strategic decision-making in healthcare institutions. Journal of Health Management, 25(2), 145–158.

Pratama, R., & Nuryanto, H. (2021). Work experience as a determinant of employee performance in public service organizations. International Journal of Public Sector Management, 34(5), 480–495.

Pristiwanto, B., Suriadi, S., & Anggiani, S. (2022). Organizational culture and employee engagement in hospital performance. Health Services Review, 18(3), 210–222.

Pristiwanto, B., Suriadi, S., & Anggiani, S. (2024). Pengaruh budaya organisasi terhadap keterlibatan tenaga kesehatan dan dampaknya pada kinerja rumah sakit: Tinjauan literatur tentang tren dan praktik terkini. Sekolah Tinggi Manajemen Asuransi Trisakti & Universitas Trisakti.

Sari, R., & Wibowo, A. (2021). Adaptive organizational culture and managerial innovation in public sector organizations. Journal of Management and Organization, 27(4), 512–525.

Saputra, A. A., Situmorang, G. F., Hidayat, R., & Kusumasari, I. R. (2023). Proses pengambilan keputusan yang diterapkan dalam organisasi dan manajemen. Jurnal Manajemen Rumah Sakit Indonesia, 12(2), 45–56.

Tambunan, R. A., Hasibuan, W. A., Arifin, A., & Iqbal, M. (2025). Dampak budaya organisasi terhadap pengambilan keputusan manajerial. MAJIM: Jurnal Ilmiah Manajemen, 3(1), 1–12. https://jurnal.penerbitdaarulhuda.my.id/index.php/MAJIM/article/view/3762

Wijaya, H., & Lestari, A. (2020). The role of organizational culture in improving coordination and decision-making in hospitals. Hospital Administration Journal, 12(2), 95–108.

Yuliani, T., Wicaksono, B., & Arifin, S. (2023). Work experience and operational effectiveness: Evidence from public healthcare institutions. Health Services Management Research, 36(1), 45–54.

Handayani, P. W., Hidayat, R., & Pinem, A. A. (2020). Manajemen rumah sakit dan kualitas pelayanan kesehatan di Indonesia. Jakarta: UI Press

Harrison, J., & Lock, D. (2020). Advanced decision-making in management. London: Routledge.

Robbins, S. P., & Coulter, M. (2018). Management (14th ed.). Boston: Pearson.

Schein, E. H. (2017). Organizational culture and leadership (5th ed.). John Wiley & Sons

Kemenkes RI. (2022). Pedoman manajemen rumah sakit untuk peningkatan mutu pelayanan. Jakarta: Kementerian Kesehatan Republik Indonesia.

Koerniawan, I., Sulartopo, S., Tobing, W.T., & Miftahurrohman, M. (2024). Cultural Dimensions and Ethical Decision-Making: A Case Study of Multinational Corporations Operating in Indonesia. Journal of Management and Informatics.

Koerniawan, I., Rachmawati, R. N., & Utomo, W. (2022). Sistem Informasi Administrasi Puskesmas Berbasis Multi User. Kompak: Jurnal Ilmiah Komputerisasi Akuntansi, 15(2), 512-526.

Kurniawan, I., Triatmanto, B., & Zuhroh, D. (2024). Increasing SME Performance Through Quality Information Technology and Top Management Support. Innovation Business Management and Accounting Journal, 3(1), 63–69. https://doi.org/10.56070/ibmaj.2024.008