Analisis Pemanfaatan Fasilitas Perpustakaan Xyz Oleh Mahasiswa Menggunakan Metode Ipa
DOI:
https://doi.org/10.55606/juisik.v6i2.2419Keywords:
Importance Performa, Importance Performance Analysis (IPA), Library, Service Quality, Student SatisfactionAbstract
The library is one of the essential facilities in higher education institutions that supports teaching and learning activities, research, and the development of knowledge for the academic community. The availability of a well-equipped library is expected to enhance the quality of student learning by providing comprehensive and easily accessible information resources. However, in reality, the level of utilization of library facilities by students is still not optimal, both in terms of visits and the use of available services.This study aims to evaluate the utilization of facilities at XYZ Library based on students' perceptions as the primary users of the services. The method used in this research is Importance Performance Analysis (IPA), involving 60 student respondents selected randomly. This method is applied to identify the level of importance and performance of each facility provided by the library.The results of the analysis indicate that several facilities, such as the completeness of book collections, availability of Wi-Fi, discussion rooms, and e-book collections, fall into Quadrant I. This means that these facilities are considered highly important but have low performance, making them the top priority for improvement. Meanwhile, facilities such as reading rooms, book borrowing and return services, and cleanliness are categorized in Quadrant II, indicating that their performance is already satisfactory and should be maintained. Therefore, library management is expected to improve service quality, especially in priority areas, in order to enhance student satisfaction and increase the utilization of library facilities.
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