Pengaruh Kompetensi, Self Efficacy dan Lingkungan Kerja  Terhadap Kinerja Pegawai Kantor pada Perum Damri  Cabang Lampung

Olivia Novita; Eka Travilta; Susi Indriyani

doi:10.55606/jurimbik.v6i1.1599

Authors

Olivia Novita Universitas Mitra Indonesia
Eka Travilta Universitas Mitra Indonesia
Susi Indriyani Universitas Mitra Indonesia

DOI:

https://doi.org/10.55606/jurimbik.v6i1.1599

Keywords:

Competence, Self-Efficacy, Work Environment, Employee Performance

Abstract

This study aims to analyze the influence of competence, self-efficacy, and work environment on the performance of office employees at Perum Damri Lampung Branch. The research background stems from the finding that Key Performance Indicators (KPI) achievement in 2023 only reached 72% of the 85% target, along with identified gaps in technological proficiency, inter-unit coordination, and work quality. A quantitative method with a descriptive approach was employed. The population consisted of 59 office employees, with the sample taken using a census technique. Data were collected through a Google Form-based questionnaire. The results of multiple regression analysis show that, partially, competence and self-efficacy have a positive and significant effect on employee performance, while the work environment does not have a significant effect. However, simultaneously, all three variables significantly influence performance. The coefficient of determination (R²) of 0.553 indicates that 55.3% of the variation in employee performance is explained by competence, self-efficacy, and work environment, while the remaining 44.7% is influenced by other factors. These findings highlight the importance of improving technical competencies and employee confidence in optimizing office staff performance in the public service sector.

References

Afandi, P. (2019). Manajemen Sumber Daya Manusia. Zanafa Publishing.

Aisyah, A. N., Pinkan, F. N., & Danianta, P. B. (2022). Pengaruh Pengalaman dan

Kompetensi Terhadap Produktivitas Kerja. Jurnal Penelitian Akuntansi dan

Manajemen Bisnis, 5(2), 86.

Indriyani, D. N., Suardhika, I. N., & Rismawan, P. A. E. (2023). Pengaruh Kompetensi,

Efikasi Diri dan Lingkungan Kerja Terhadap Kinerja Pegawai Kantor Biro Umum

dan Protokol Setda Provinsi Bali. Values, 4(1), 150–165.

Kartika, J. A., Cahyadi, K., & Widjaja, D. (2018). Pengaruh Self-Efficacy Terhadap

Kepuasan Kerja dan Kinerja Karyawan di Hotel Maxone Dharmahusada,

Surabaya.

Kurniawan, A., Marlinah, L., Noverha, Y., & Islami, V. (2025). Pengaruh Kompetensi,

Motivasi dan Penghargaan Terhadap Produktivitas Karyawan. Jurnal Ekonomi

Manajemen Sistem Informasi, 6(5), 3023–3031.

Perum Damri. (2023). Job Analysis Damri Office Workers.

Saputri, E. A., & Lestariningsih, M. (2021). Pengaruh Kompetensi dan Self Efficacy

Terhadap Kinerja Pegawai Melalui Lingkungan Kerja Map Fashion Tunjungan

Plaza Surabaya. Jurnal Ilmu dan Riset Manajemen, 10(3).

Sedarmayanti. (2023). Perencanaan dan Pengembangan Sumber Daya Manusia Untuk

Meningkatkan Kompetensi, Kinerja dan Produktivitas Kerja (1 ed.). PT. Refika

Aditama.

Sihaloho, R. D., & Siregar, H. (2020). Pengaruh Lingkungan Kerja Terhadap Kinerja

Karyawan Pada PT. Super Setia Sagita Medan. Jurnal Ilmiah Socio Secretum, 9(2),

273–281.

Sumaila, R. S., & Rosanty, N. L. P. E. (2022). Pengaruh Self Efficacy dan Budaya

Organisasi Terhadap Kepuasan Kerja Karyawan di PT. Makassar Raya Motor Kota

Palu. Jurnal Ilmu Manajemen Universitas Tadulako, 8(1), 28–37.

Suryani, ni kadek, & Foeh, J. (2019). Manajemen SDM.pdf (hal. 192).

Tumanggor, B., & Girsang, R. M. (2021). Pengaruh Kompetensi dan Disiplin Kerja

Terhadap Kinerja Pegawai Pada UPT Badan Pendapatn Daerah Kecamatan

Gunung Malela Kabupaten Simalungun. Manajemen : Jurnal Ekonomi, 3(1), 42–

55.

Widyaningrum, E. (2019). Manajemen Sumber Daya Manusia.

Widyawati, S. R., & Karwini, N. K. (2018). Pengaruh Self Esteem, Self Efficacy dan

Keterlibatan Kerja Terhadap Kinerja Karyawan Pada PT. Dwi Fajar Semesta

Denpasar. Forum Manajemen, 16(2), 265.

Zahroh, R. C., & Kurniawati, D. T. (2023). Pengaruh Motivasi Kerja, Lingkungan Kerja

dan Kepuasan Kerja Terhadap Turnover Intention. Jurnal Kewirausahaan dan

Inovasi, 2(4), 1102–1113.

Jaenab, J., & Koerniawan, I. (2025). Pengaruh Kemampuan Interpersonal dan Pengalaman Magang Terhadap Kesiapan Kerja Pegawai Generasi Z di Kota Bima. Jurnal Ilmiah Manajemen, Bisnis Dan Kewirausahaan, 5(2), 697–709. https://doi.org/10.55606/jurimbik.v5i2.1492

Koerniawan, I., Sulartopo, S., Tobing, W.T., & Miftahurrohman, M. (2024). Cultural Dimensions and Ethical Decision-Making: A Case Study of Multinational Corporations Operating in Indonesia. Journal of Management and Informatics.

Putra, F. R. H., Putra, F. I. F. S., & Koerniawan, I. (2023). Pengaruh Rekrutmen, Pelatihan, Dan Pengembangan Karir Terhadap Kinerja Pegawai Pada CV. Sumber Baru. E-Bisnis: Jurnal Ilmiah Ekonomi dan Bisnis, 16(2), 310-322.