Analisis Persepsi Publik terhadap Kinerja Pemerintah Republik Indonesia dalam Bencana Banjir Aceh dan Sumatera
Studi Netnografi pada Komentar Pemberitaan di Youtube @Tribunnews
DOI:
https://doi.org/10.55606/juitik.v6i3.2709Keywords:
Disaster Communication, Government Performance, Netnography, Public Perception, YoutubeAbstract
The floods in Aceh and Sumatra in late 2025 caused significant impacts and generated public debate regarding the performance of the Government of the Republic of Indonesia. This study aims to analyze public perceptions of government performance in handling the floods through comments on @TribunNews YouTube news coverage. This study employed a descriptive qualitative approach using netnography. Data consisted of 1,285 comments from five videos uploaded between November 28 and December 5, 2025, collected through observation and documentation. Comments were categorized as positive, neutral, or negative using sentiment analysis assisted by the Support Vector Machine (SVM) algorithm and then analyzed thematically. The results showed 50.0% neutral, 41.8% negative, and 8.2% positive perceptions. The comment section serves as a virtual social space where people interact, construct meaning, and form collective perceptions of government performance. The netnographic approach not only examines public sentiment but also explores the construction of meaning, interaction, and opinions within digital communication spaces.
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