MUHAMMAD MAHENDRA; NABIEL MUHAMMAD AL GHAZALI; MUHARMAN LUBIS. Penerapan Voice of Customer dalam Meningkatkan Efektivitas Customer Relationship Management : Studi Kasus Tokopedia dan Gojek. Jurnal ilmiah Sistem Informasi dan Ilmu Komputer, [S. l.], v. 5, n. 1, p. 416–428, 2025. DOI: 10.55606/juisik.v5i1.2010. Disponível em: https://journal.sinov.id/index.php/juisik/article/view/2010. Acesso em: 22 jan. 2026.